Why can’t I see your app or the BNB buttons?
Sometimes an older version of our app page is stored in your browser as a cookie.
How can I fix this?
- Go to Apps Page & click on our App
- If you see this <screenshot>, you have an older cookie.
- Try to refresh your browser:
- MAC: hold down Command + R key
- PC: press F5 key or hold down CTRL button + F5 key (hard refresh)
- MOBILE: Pull page down
- If unsuccessful, follow instructions by deleting browser cookies and history for 1 month here https://us.norton.com/internetsecurity-privacy-how-to-clear-cookies.html
- Repeat steps 1-3 and during step 4, try deleting all cookies and history from browser
- If unsuccessful, try another browser like firefox, safari, chrome, internet explorer.